Frequently asked questions

General

Q. What is Nanojob?
A. Nanojob is a freelance job board for quick, small tasks. Our aim is for jobs to have clearly defined objectives, explained succinctly and concisely. Nanojob differs from other job boards, in that, we want the jobs to not be open-ended, loosely defined, or vague. Nanojob is also not a job board for companies looking to hire full-time employees.
Q. Which countries is Nanojob currently beta testing in?
A. We are currently only doing beta testing in the following countries:
  • United States of America
Q. Why is Nanojob job beta testing?
A. We need to make sure the website is stable and working as intended as more people starting using it.
Q. Which countries is Nanojob planning on supporting?
A. As the beta testing ramps up, we hope to open in all of the following countries:
  • Austria
  • Australia
  • Belgium
  • Bulgaria
  • Canada
  • Switzerland
  • Cyprus
  • Czechia
  • Germany
  • Denmark
  • Estonia
  • Spain
  • Finland
  • France
  • United Kingdom of Great Britain and Northern Ireland
  • Greece
  • China, Hong Kong Special Administrative Region
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Lithuania
  • Luxembourg
  • Latvia
  • Malta
  • Malaysia
  • Netherlands
  • Norway
  • New Zealand
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Singapore
  • Slovenia
  • Slovakia
  • United States of America

Jobs

Q. How do I post a job?
You can post a job here.
Q. What are some job examples?
A. Here's an example list of some of the types of jobs someone could post:
  • Need a logo designed for my business.
  • Speed up my Wordpress website.
  • A landing page for my business that collects emails for a newsletter.
  • Need help writing Microsoft Excel formulas.
  • Script written to crawl a website and extract some data.
  • Need help writing a programming language function that takes this input, does something, and returns that output.
  • Need an example script that uses the Twitter API to get tweets and store them in a SQLite database.
  • Design a website using HTML, CSS, Bootstrap and JQuery.
  • Need someone to design a CAD model of an extruder part for my 3D printer.
Q. How does a job work? What are the steps?
A. These are the steps a job takes from beginning to end:
  1. The client posts a job for 30 days and waits for freelancers to submit proposals.
  2. A freelancer can submit a proposal. The proposal includes a cover letter and a bid amount for the job.
  3. A client can accept or decline a proposal. They can also start to message the freelancer. Once they accept a proposal, the client sends an offer to the freelancer with a counter-offer amount.
  4. The freelancer then receives the offer. They have 7 days to respond. They can either accept or decline. Once they accept, the job officially starts.
  5. The freelancer then begins to work on the job. They can then start to submit 'progress update' submissions. These can be small watermarked screenshots or small video clips showing their work progress. The submission also includes a comment from the freelancer about what they are submitting. Any files included in a 'progress update' will available to the client immediately after the freelancer submits.
  6. The client can review the 'progress update' submissions and accept or decline with a comment. Accepting or declining a 'progress update' doesn't affect the job. It just lets the freelancer know how the client feels about the work.
  7. Finally, once the freelancer has completed all the work as specified in the job details, they can submit a 'final submission' to the client. We encourage all clients to communicate with the freelancer to make sure they are both on the same page. All the files for a final submission are locked and the client will not have access to them until the freelancer has been paid. The client can accept or decline a final submission.
  8. Once a 'final submission' has been accepted, the client then goes through the payment flow to pay the freelancer.
  9. Upon successful payment, the client will be given full access to the 'final submission' files.
  10. After payment, both the client and freelancer can rate and review each other.
  11. After both the client and freelancer have submitted reviews, the job is officially closed.
Q. How does Nanojob handle disputes between client and freelancer?
A. Nanojob does not handle or arbitrate disputes between client and freelancer. We may in special circumstances decide to step in, but we are under no obligation to do so. It is up to both parties to work out any issues they have with each other. If dispute arbitration is a deal-breaker for you, we recommend using one of our competitor's sites. We understand that this doesn't work for everyone, but we want you as a user of Nanojob to understand our position on this before you submit a job or work on a job.
Q. How does long does Nanojob store uploaded files?
A. 'Uploaded files' currently include: public files for a job uploaded by the client, private files for a job offer uploaded by the client, files for a submission uploaded by the freelancer, files uploaded through chat. Uploaded files do not include profile pictures. Nanojob does not store user file uploads indefinitely, because storing files costs us money and we can't just store them forever. As of right now, we will store file uploads for at most 120 days after they've been uploaded. We will notify you before we delete any files in advance, so you have the opportunity to download them. We may offer a 'pro' account plan in the future, that can extend the time we keep the files around.

Fees and Payouts

Q. How much does it cost to post a job?
A. It currently costs $0.00 USD to post a job for 30 days.
Q. Does Nanojob charge a service fee?
A. Yes, Nanojob currently charges a flat rate of 7%, which is subtracted from the amount the freelancer receives. Please review the Fee and ACH Authorization Agreement for a detailed explanation.
Q. Does Nanojob charge a credit card processing fee?
A. No, Nanojob does not currently charge a credit card processing fee.
Q. Does Nanojob offer an escrow service for any payments made between client and freelancer?
A. Nanojob does not offer an escrow service. After a job is completed and a client has to pay the freelancer, the job payout amount minus fees, will get transferred immediately to the freelancer's account.
Q. Does Nanojob support cross-border payouts?
A. Yes, Nanojob supports cross-border payouts to pay freelancers in their local currencies, however, only if you reside in the United States. Clients in the United States can pay out to the following countries:
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cyprus
  • Czech Republic*
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland*
  • United Kingdom
Bank accounts in countries with an asterisk (*) can only receive Euro (EUR) payouts.
Q. Why does my "Get Paid" balance show a pending amount?
A. It takes time for the funds to process and transfer. Additionally, we are required to verify your identity prior to releasing any funds. The amount being transferred also necessitates how much information we are required to collect for verification purposes. These rules are set by our Payment Processor and United States' laws relating to "know your customer" (KYC) guidelines.